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Jun 02 - Ombudsman’s Annual Report To Be Distributed Next Week

Next Thursday 11th June, the Gibraltar Public Services Ombudsman, Mr Mario Hook and his team will be outside Parliament House distributing their Annual Report for the year ending 31st December 2014.

On this occasion, the Ombudsman team will be joined by Mr Andrew Medlock, Assistant Director of Customer Services at the Parliamentary and Health Service Ombudsman. Andrew, like Public Relations Officer, Nadine Pardo-Zammit, forms part of the Ombudsman Association, First Contact Interest Group.

As Assistant Director in Customer Services, Andrew’s role focuses on the customer experience PHSO delivers. Andrew is leading his Customer Experience Strategy work, which is looking at defining what service users want to see and experience from the PHSO service, and using the information to map the service journey and define what their ‘service promises’ so service users are clear about what to expect from them.

The Ombudsman and his team, including the Health Complaints Handling team are keen to meet as many people as possible and as such they encourage everyone to come to the Parliament’s lobby on Thursday11th June. The team will be pleased to listen to your concerns as well as to provide advice and arrange appointments to meet them in their offices. Parallel to the distribution of the Annual Report the Ombudsman will also be conducting a public survey on the Gibraltar Public Services Ombudsman Office.



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