May 24 - Job Vacancy: GibFibreSpeed Are Looking For A Network Engineer
Role Description:
The specialist will be part of our Engineering division and will have a technical background focused on, but not limited to, network technologies in an ISP environment. The job purpose is to design, implement, troubleshoot and document technical activities related to the network infrastructure. The consultant will act as the owner for specific network related projects and will interact with engineers from other technology domains.
Responsibilities include but not limited to:
- Act as subject matter expert for network projects. Design, implement and troubleshoot projects related to a wide range of networking technologies;
- Act as 2nd level support and escalation point for network related incident and problems;
- Assist the support team in root cause analysis and troubleshooting issues related to network infrastructure, in order to accurately isolate the cause and provide working solutions;
- Monitor progress against customer SLA's using NOC/Monitoring specific systems to ensure customer service levels are achieved;
- Manage on-going vendor related technical escalations through to completion;
- Maintain and develop technical skills/certifications as required to support new and existing technologies and customers offerings;
- Share knowledge of regular fault solutions within the support team in order to reduce rework in solving the same problem;
- Document technical proposals, designs and solutions into standardized templates (HLD, LLD, Implementation Plan etc.) and in the internal Knowledge Base system;
- Define project timelines and activity list based on the customer requirements, solution evaluation and technical analysis;
- Providing technical coaching & mentoring other colleagues;
Find out more at www.gibfibrespeed.com/careers or email This email address is being protected from spambots. You need JavaScript enabled to view it. to send in your CV.
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