Feb 19 - NatWest Customers Get Mobile Banking At Their Fingertips
As from today NatWest will enable customers to log in to their mobile banking app using only their finger print. NatWest is the first Gibraltar-base bank to offer this service.
Using Apple’s Touch ID fingerprint sensor, NatWest customers who have an iPhone 5S, iPhone 6 and iPhone 6 plus will be able to access their mobile banking app within seconds. The technology recognises the customer’s unique finger print, meaning they don’t have to remember a tricky passcode - making it easier and more convenient to access their finances.
NatWest have introduced Touch ID following feedback from their customers, who took to the bank’s online community forum ‘Ideas Bank’ to ask for this latest technology in their mobile banking app.
In the UK NatWest and RBS have seen nearly 50% of the banks’ 15m customers actively use online banking, with over 3m customers using the mobile app every week. RBS and NatWest have 1.8m active iPhone users, of which 880k use an iPhone 5s, iPhone 6 and iPhone 6 plus.
Their busiest branch is the mobile app itself ‐ over 167,000 of RBS and NatWest’s customers use it between 7am and 8am on their commute to work every day.
Steve Camm, Managing Director, NatWest said: “With the fast growing pace of digital technology we are seeing a revolution in banking, with more and more of our customers moving online. The introduction of Touch ID to our mobile app allows the service to be even more convenient for our customers to bank on the move.
“With our aim to be the number one bank for customer trust, service and advocacy, we will continue to listen to the valuable feedback we receive daily from our customers so that we can continue to adapt the services that we provide.”
