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Nov 15 - NatWest International Celebrates Branch Transformation Programme

NatWest International this morning celebrated the transformation of its Line Wall Road branch.

The branch was officially re-opened by Sir Joe Bossano, Minister for Economic Development, Telecommunications and GRS and James Levy QC CBE, who was one of the bank’s first customers when it opened in Gibraltar.


The new branch design allows customers to choose how they bank; from the self-service automation wall to the new iPad station, where customers can access their online banking. If customers need to speak to a member of staff they can talk to a cashier or make an appointment with one of the bank’s Customer Service Officers who will be happy to help with their banking needs.


Events are planned throughout the day in Line Wall Road to mark the occasion and customers are invited to attend.

There will be activities taking place from 10am to 4pm, along with food, drink and music; there will also be a chance to win an iPhone X.


As part of the transformation, a number of customer improvements have been implemented including the latest state of the art cash machines, Coin-In machines for customers to count coins and deposit them free of charge without needing to bag the coins, and the business quick deposit machine where business customers can drop off deposit bags quickly and easily. All features are designed to reduce queuing and waiting time for customers.


The branch now displays beautiful photographs of Gibraltar, which showcase the rock at its best.


Alan Weir, Head of Retail Banking, commented: “We’re delighted to say that we now offer customers a wider range of ways to bank with us. This gives them quicker and more efficient ways to do their everyday transactions when they visit our branch whilst continuing to offer the opportunity to sit down with our Customer Service Officers to have more detailed discussions about their financial needs and objectives.”



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