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May 22 - Power Outage Affects Gibtelecom Mobile Services

gibtelGibtelecom has apologised for the interruption to its mobile services today. This followed a Gibelec power failure throughout Gibraltar this morning. Gibtelecom was largely able to maintain its fixed line, internet, business enterprise and data centre services, but the power outage affected some Gibtelecom mobile equipment.

Gibtelecom’s Technical Director, Xavi Bado, said: “We apologise to those customers who have experienced problems with their mobile services. Gibtelecom has invested heavily over the past years in having redundant systems in place, which include having standby electricity generation and multiple power feeds to essential equipment. Unfortunately, in the case of the Gibelec power failure at just before 11:00 this morning, a major power surge was experienced which caused vital mobile hardware to go into a ‘restoration mode’, consequently shutting down some services. Mobile voice services were restored shortly thereafter at around 11:30, although mobile internet data services took a little more time to restore completely.”  Mr Bado continued “should any customers still be experiencing mobile connectivity problems they should try switching off and on their mobile devices.”

Gibtelecom’s personnel remain on standby monitoring the situation. Should any customers experience any further problems they should call the company’s 24/7 network operations centre on 20052200 or via 194.