The Government is trialling QR codes at counters and reception areas, allowing the public to provide feedback on their experiences via a digital platform. Responses will be centralised via the Customer Care Hub and will inform the continuous process of improvements to service delivery. The QR codes will initially be trialled at the Housing Department, DVLD, Customer Care Hub and bus stops, before being considered for further rollout across the Public Service. 

A statement from the Government follows below:

Two separate QR codes will each direct clients to distinct online forms – one complimenting the services received and another inviting feedback on the experience. Both forms offer a streamlined way for clients to interact with the government and provide open comment sections that enable them to share their opinions directly with the relevant department. 

The Chief Secretary, Glendon Martinez, said: ‘This initiative is part of the Government’s wider vision for a modern, innovative Public Service facilitated by digitisation. Listening to and acting on user experiences will be a key driver for these improvements going forward.’