The Government says that recent disruptions to eGov services were caused by a failed migration of services and data by an external provider.

A statement from the Government follows below:

HM Government of Gibraltar apologises for the disruption to eGov services.

Investigations by the IT&LD and Digital Services have identified that the issues arose from a failed migration of services and data by an external provider from decommissioned systems to their replacements. 

That migration was part of limited-term maintenance of existing services whilst work was underway to overhaul the whole eGov system and bring its entire service provision in-house. In order to restore full eGov service as soon as possible, the transition to the new system will begin immediately in a phased approach, beginning immediately with GHA and DVLD related services as top priority, with full-service restoration across all eGov services expected in February.  

This upgrade to eGov services will use open source and licence free software, will geneate a significant cost saving each year, and will allow more flexibility and better service provision to the public by removing the reliance on external service providers. 

For any help or advice with eGov services, please contact the Customer Care Hub at 323 Main Street or our online help desk. The opening hours are: Monday to Thursday: 8:30am-3:00pm and Fridays 8:30am-2:30pm (excluding Public Holidays).